Roberto Ochoa
Core Voice Back Office at Nokia
Based in Setúbal, Portugal
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Seniority
Staff
Department
Operations
Location
Setúbal
Industry
Telecommunications
Company size
100K
Contact information
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r•••••••@nokia.com
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Background
About Roberto Ochoa
I am 52 years old, with more than 25 years of international experience in telecommunications. I have worked with leading multinational companies in South America and Europe. In South America, my focus was strongly technical, where I became a key member of the teams I joined. That period not only sharpened my expertise in mobile networks but also taught me the importance of cultural differences within organisations — how tone and context can completely change meaning, even when speaking the same language. When I moved to Europe, I was more mature and able to apply those lessons in teamwork and collaboration. I was particularly struck by the different ways Spain and Portugal approached project management, and one common factor I valued deeply was documentation. I became passionate about creating clear, well-structured documents that improve both technical processes and team efficiency. Although I have a strong technical background, I am no longer seeking purely technical roles. What inspires me today is management and people-focused leadership: working close to employees and teams, ensuring they feel heard, respected, and motivated. I believe managers and HR should not only rely on hierarchical feedback but also engage directly with people on the ground, where the real challenges and opportunities appear. I am also training in Psychology, adding a deeper understanding of human behaviour to my professional journey. At this stage in my career, I am driven not only by financial results but by meaningful challenges: solving problems, creating solutions, and supporting people in their roles. Technical Skills Throughout my career I have worked with many tools, but my greatest strength lies in interpreting complex graphs and KPIs, anticipating problems, and proposing solutions before they escalate. I consider myself a visionary guided by data, able to turn indicators into actionable strategies that improve both performance and reliability. Advanced Troubleshooting Mobile Network Optimisation KPI Performance Management These technical values are not limited to telecommunications — they are transferable to any industry or environment, from medicine and architecture to construction or production. Ultimately, technology and data are tools; what makes the difference is the ability to understand problems, design solutions, and lead teams toward successful outcomes. Leadership & Soft Skills Communication & Emotional Intelligence Strategic Thinking & Adaptability Teamwork Orientation & Knowledge Sharing Incident Documentation & Problem-Solving Mindset
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