Roberto Panagos
IT Ticketing Systems Expert Consultant at Space Hellas S.A
Based in Greece
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Seniority
Other
Department
Other
Location
Greece
Industry
IT Services and IT Consulting
Company size
526
Contact information
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r•••••••@space.gr
Phone
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Background
About Roberto Panagos
Αs Service Desk & NOC Manager at SPACE HELLAS S.A, I lead cross-functional technical teams in delivering high-availability IT services, with a strategic focus on service quality, process efficiency, and SLA-driven performance. With over 3.5 years in this role and a background as an Electronic Engineer, I have developed and optimized support operations through data-driven KPIs, incident and problem management, and service improvement initiatives. My experience includes implementing ITIL-based processes, managing critical incident workflows, and leading the continual improvement of service delivery models in line with enterprise goals. I am passionate about bridging the gap between operations and quality assurance, and I’m currently focused on expanding my expertise toward QA and Service Quality Management roles, where performance metrics, team alignment, and process standardization make measurable impact.
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