Roberto Pandolfo

Background

About Roberto Pandolfo

More than 30 years of experience as a Business Manager with a matrix role (Operations, Administration, and Sales), with the last 8 years focused on Business Development and Customer Experience, aiming to achieve the highest NPS and SSI among ports in Brazil and increase profitability.External representation with governmental and business organizations and participation in international missions in Europe, Asia, and the USA, including road shows for investors in partnership with the Government of the State of Rio Grande do Sul. Strong experience in turning around results.Substantial development of new markets, implementing regional actions to strengthen the brand and image in the Southern region through partnerships with business institutions, resulting in increased market share.Experience as Chairman of the Board of Directors, leading the overall reorganization of the company's management and pursuing opportunities for mergers and acquisitions with international companies.Holistic, transversal, and systemic understanding of the business and its ecosystems, always with empathy and openness to other points of view, aiming to achieve disruptive innovations that generate integrated and synergistic solutions for internal and external clients.Recognized commitment to team engagement and leadership, fostering team development, promoting synergy, and integration across departments, with a focus on process optimization, results generation, a positive organizational climate, and continuous improvement of the customer journey. GPTW: protagonist leadership = 92%; engaging leadership = 76%.Extensive involvement in shaping the company's Strategic Planning, working cross-functionally to create the Balanced Scorecard (BSC) by designing objectives, goals, and strategic projects that align with the company's Values and Culture, all aimed at achieving the leadership Vision in innovation and customer experience.