Roberto Qualizza

Background

About Roberto Qualizza

Management professional with success meeting personal and corporate goals. Highly attentive to detail, organized with excellent time management, oral and written communications skills. Exceptional relationship building skills and customer service standards. Effectively motivates and directs employees with demonstrated ability in planning and implementing programs that align employee development and productivity with company goals. Expertise in: • Employee Management • Risk Management • Relationship Building • Sales & Service • Coaching & Development • Home Improvement Sales/Service • Successfully developed & maintained profitable growth through relationship building, internal/external business development & referrals • Achieved customer satisfaction by identifying needs & providing professional advice, solutions or products meeting their requirements • Responded quickly to resolve customer concerns/complaints maintaining a positive relationship Employee/Training Management • Managed staff scheduling maintaining exceptional customer service while working within budget • Created a positive environment & culture that engaged & supported employees in their development • Established employee goals/development plans supported with scheduled individual/team training & coaching sessions providing timely feedback, recognition & performance reviews • Established weekly meetings to update staff on new products/procedures resulting in clearly understood & consistently applied policies & procedures • Managed team through transition to new business process by communicating, planning, supporting, monitoring & rewarding progress to facilitate success Building/Trade Skills Inter-Provincial Trades Qualification – Carpentry • Qualified in all aspects of the carpentry trade • Conceived, planned, blueprinted, estimated & built 2 personal residences • Working knowledge of power & hand tools, building materials & applications and associated building practices