Robin Cheung

Background

About Robin Cheung

Provide a help desk support to users• Log calls and issues on Helpdesk ticket system• Escalate an issue to 3rd line support manager when required• Maintain excellent customer service relations with internal and external customers.• Maintain high quality helpdesk support to the users• Assisted users in the proper operation and care of software programs, personal computer, peripheral and network devices.• Provided technical and end user support duties including the setup of new users machines, installation and maintenance of desktop, laptop, peripheral and mobile devices, and standard software of local and remote users.• Supported and administrated of all users’ technology.• ensuring antivirus, anti-spam and windows update infrastructure, ensuring the network is clear of any viral activity.•Specialise in maintaining MDM systems like lightsystem and Microsoft IntuneSpecialties: Microsoft Active Directory and Services, Group Policy Management; Blackberry Enterprise Server; Microsoft Exchange Server 2003, 2010 & 2016; Microsoft Windows Server 2003, 2008, 2012, 2016 & 2019; Microsoft Office Suite 2003, 2007, 2010, 2013, 2016, 2019; Microsoft 365; Linux environments; Mac OSX/MacOS environments; iOS/iPadOS Devices