Robin Garg

Background

About Robin Garg

Seasoned customer experience professional with over 6 years of experience in customer service and business operations. Proven ability to lead and manage teams, develop processes and procedures, and drive customer retention and satisfaction. Passionate about delivering a best-in-class customer experience. Focussed on multiple projects directly linked to the enhancement of customer experience. Identified and solved various problems impacting customer, merchant, and delivery partner experience over the platform in collaboration with the Tech Ops team. Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Expertise - operations, team leading, customer service quality and client handling, training, process improvements, business planning, coaching and team management.