Robin George

Background

About Robin George

As a customer care associate at Leon's Furniture, the largest home furnishing retailer in Canada, I provide exceptional service and support to customers, ensuring their satisfaction and loyalty. I handle inquiries, complaints, returns, and exchanges in a timely and professional manner, following the company's policies and procedures. I also assist with sales, inventory, and merchandising, contributing to the store's performance and profitability.I have a strong background in retail management, with over four years of experience as a store manager and an area loss prevention officer for different brands. I have successfully led and motivated teams, increased sales and revenue, reduced shrinkage and theft, and implemented effective strategies and initiatives. I have a Master of Business Administration (MBA) in Finance from SRM University, where I gained valuable knowledge and skills in business administration, research, and analysis. I am proficient in Microsoft Excel and Word, and I have earned multiple certifications in retail sales and customer service from LinkedIn. I am passionate about delivering quality service and creating positive customer experiences, and I am always eager to learn and grow in the retail industry.