Robin Meehan
Lead Technologist Itsm IT Tech Ops Itoc at Amtrak
Based in Atlanta, United States
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Seniority
Manager
Department
Other
Location
Atlanta
Industry
Rail Transportation
Company size
14K
Contact information
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r•••••••@amtrak.com
Phone
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Background
About Robin Meehan
Talented and efficient IT professional with strong expertise in process improvement and incident management. Adept at managing heavy workflows representing users. Consistently gathered and documented requirements for IT Service Management (ITSM) processes and procedures. Successfully drives high-quality process improvements while skillfully rectifying and escalating issues as needed. Proficient in communicating with multi-level stakeholders, providing excellent customer support, and supervising department employees. Change Management Product Support Complex Problem Solving Incident Management Troubleshooting Training & Development Customer Support Staff Supervision Policy & Procedure Development Service Level Agreements Root Cause Analysis ITIL Certified
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