Robin Narvaez

Background

About Robin Narvaez

Customer Service: • Answered over 90 calls on a daily basis in a high-volume call center environment. • Enhanced the customer experience by providing assistance on inquiries for patient accounts and assorted documentation. • Assist patients with making and cancelling appointments, forwarding messages to correct staff. Handled adverse situations in regards to billing and pricing issues, verification of insurance, premiums, errors on policies. • Consistently recognized as a top performer. Administrative Support • Managed the creation and submission of authorizations while analyzing quantity guidelines, and maintaining accuracy of HCPCS and ICD-10 codes while lowering denials. • Ability to clear queue of 80+ initial and renewal authorizations on a daily basis. Experienced with Epic. • Assisted in reducing ship not billed costs by over 42%. Organization Skills • Responsible for case management of over 120 client files. • Maintained calendar for criminal and civil docket while scheduling hearings, trials and appointments. • Regularly balanced cash drawer with payments made by customers in person or by mail via cash, check and card.