Robin Patel
Customer Success Leader at Velsera
Based in Bengaluru, India
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Seniority
Manager
Department
Customer/Client Service
Location
Bengaluru
Industry
Biotechnology Research
Company size
454
Contact information
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r•••••••@velsera.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Robin Patel
Accomplished leader with deep expertise in scaling customer support operations across North America, EMEA, and APJ. I drive operational excellence through strategic people development, process optimization, and technology innovation. I excel at bridging the gap between complex technologies and end-users, leveraging strong technical acumen in Java (Heap/Performance Optimization), BigData (Cloudera), Google Cloud Platform (GCP), Application Security (SSL/Kerberos), ETL Data Integration (Talend), and Oracle Middleware (Weblogic)/Apache Webserver) I have a proven track record in building and scaling high-performing teams in Technical Support Engineering, Technical Account Management, Customer Success and Incident & Escalation Management. Let's connect to discuss how customer-centric leadership can transform your support organization.
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