Robin Smets

Background

About Robin Smets

Operations Manager and Data Protection Officer with 15 years experience in consulting, SaaS, and financial services. I work directly with the CPO, CIO, and business unit managers, combining operational management with compliance responsibilities.My role covers daily operations, people management, compliance oversight, and support for business growth. In addition, I serve as DPO for all company activities, overseeing GDPR and regulatory compliance across consulting and SaaS operations.My expertise covers:• Operations management - workforce planning, financial oversight, reporting, operational follow-up with customers, and team performance• Compliance & governance - GDPR, data protection, DORA compliance, and responses to extensive security and regulatory questionnaires• Business analysis (IIBA framework)- expert in analysis methodologies and frameworks, with experience establishing BA practices at major clients, ensuring consistent analysis standards and scalable delivery methods.• Competence center leadership - setting up career paths, competency frameworks, training programs, and regular professional follow-up• Contract & commercial management - drafting and reviewing contractual frameworks for ECM and client engagements• Project & program delivery - well-versed in both traditional project management and agile methods, with experience leading complex initiatives in regulated industries• Business growth support - bid management, proposals, and marketing for large-scale engagementsOver my career I have contributed to large transformation programs at major banks and insurers, taking on roles in business analysis, project and program management, and operations leadership. These roles, together with my current responsibilities in operations and compliance, give me a broad perspective on delivery, governance, and people development.My background combines IT and Business Management with a PMI-ACP certification. I also served in a leadership role at IIBA Brussels, where I co-led BABOK study groups that shaped the development of professionals for 7 years. These activities reflect my ability to connect strategy with execution, mentor peers, and drive structured initiatives — qualities that I carry into senior operational management and executive collaboration.