Robin Wilder

Background

About Robin Wilder

Sales Relationships Team Building Customer Experience Retention Problem Solving October 2001 – Present PRIMROSE SCHOOLS, Plano, TX – Sales Director/Enrollment Specialist • 2022 sourced new customers though grassroots and multi-channel marketing strategies and client referrals. On track to exceed sales goal of $2 million. • 2020-2021 executed on retention strategy and customer experience through education and high touch customer service • 2019 exceeded sales goal at 110% of plan. • 2018 exceeded sales goal at 125% of plan. • Success with multi-channel outbound calling strategy with leads to diagnose unmet needs and consult with confidence on use cases and outcomes. • Grew business year after year exceeding sales goals through net new accounts with PepsiCo, Toyota and JP Morgan Chase Bank. • Delivered an unparalleled customer experience through authentic connection, and the establishment of trust resulting in client acquisition and retention. • Worked closely with existing customers to understand their needs, resulting in over of retention revenue. • Maximized profits through goal setting and sales forecasting in a team environment. • Created and maintained a positive company culture for employees. • Trained and led a team in customer service skills, operational duties, and software requirements. • Chosen to launch a new, flagship location based on sales and leadership skills. March 1996 – December HILTON COMPUTER STRATEGIES- Houston, TX - Senior Account Executive • Sold and marketed Microsoft training and certifications to channel partners, software engineers, database, and network administrators in Microsoft Enterprise accounts (Continental Airlines, Exxon-Mobile, Enron, KPMG, Accenture, Haliburton). Received President’s Award for achieving and exceeding targeted revenue goals. January 19941 – March 1996 CARLTECH - Houston, TX - IT Recruiter • Developed new key accounts through prospecting, cold calling and face to face meetings with technology managers and professionals. EDUCATION AND ASSOCIATIONS University of Texas, Austin - Bachelor of Social Work Cognia Team Member – Selected to participate on an accreditation team to help education providers meet improvement goals and sustain commitments to better learner outcomes.