Robin Wilkinson

Background

About Robin Wilkinson

As a seasoned Senior Project Manager with over 13 years of experience at Protech Associates Inc, I have successfully spearheaded the implementation of multiple software projects, primarily focused on Microsoft CRM and Dynamics365. My expertise lies in managing project scopes, budgets, and risks while fostering strong relationships with clients to deliver exceptional results. During my tenure, I have: Managed 3-5 software implementation projects simultaneously, ensuring timely and within-budget delivery. Conducted project kick-off and discovery sessions to understand and document client processes, providing custom solutions where necessary. Created and maintained comprehensive project plans using Microsoft Project, aligning with client requirements and system implementation contracts. Prioritized multiple tasks and deliverables, coordinating seamlessly with internal departments and external vendors. Communicated project statuses effectively through bi-weekly client calls, executive sponsor monthly calls, and weekly internal team meetings. Handled change orders transparently, ensuring clear communication with clients and executive sponsors. In my previous role as a Senior Solution Consultant, I supported Project Managers with implementing Magic software and Microsoft CRM/Dynamics365, participated in client discovery meetings, performed data mapping, and led user testing of custom developments. I also developed training agendas and documentation, providing training to customer staff on application use and support case procedures. My additional experience includes managerial roles in expositions, government affairs, and meeting planning, which have further honed my skills in project management, client relations, and strategic planning. Currently, I am enhancing my technical skills through advanced courses in Microsoft Office, complementing my proficiency in Microsoft Teams, Project, SharePoint, Zoom, and Google Meet. I am passionate about leveraging my industry knowledge and project management expertise to drive successful software implementations, deliver exceptional client experiences, and contribute to organizational growth. Feel free to connect with me to discuss how we can collaborate on innovative projects and achieve outstanding results together.