Robyn Nelson

Background

About Robyn Nelson

An experienced Customer Experience Solutions-Planning and Engineering employee. Able to assist external clients and colleagues with queries and providing solutions. Able to achieve set goals, personally and in a corporate environment through training and mentoring. High involvement with assisting external and internal customers in problem solving. Skilled in customer service, various computer programs and organizational skills. Excellent in communication skills and dependable. Willing to learn and grow within a corporate company. Experience in statistical reporting, statistical feedback, alignment of regions across Sub-Sahara and Africa, building of statically reports with analysis and collaboration on projects. Ability to assist different departments with improvement in statistics and service levels. Experience in using the “Genesys Work Force Management”, “Interaction Workspace”, Configuration Management and BO Launch Pad systems through Customer Experience Solutions. Highly motivated, self-disciplined and energetic individual. Able to provide support to other departments for reporting and