Robyn Sahlstrom
Director of Customer Success at Eka Solutions
Based in Minneapolis, United States
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Seniority
Director
Department
Customer/Client Service
Location
Minneapolis
Industry
Business Consulting and Services
Company size
5
Contact information
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r•••••••@eka-solutions.com
Phone
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Background
About Robyn Sahlstrom
Project Manager with proven success implementing technology solutions and process changes. Recognized for being willing to take on difficult projects and seeing them through to completion. Skilled in building consensus among different groups of people with competing priorities to create solutions that bring value to all. Experienced with the unique demands of working on projects with global impact. System Integration: Led technology implementation projects for multiple customers. Provided technical support to customers post-implementation. Partnered with sales teams to develop optimal system solutions. Integrated Salesforce.com with 100+ sales executives. Documentation: Created process flowcharts for existing and potential customers. Developed manager toolkits to assist with use of reporting tools. Designed sales briefs outlining value propositions for technology solutions. Training: Trained 200+ users on operating system. Provided training for customers on e-commerce platform. Partnered with Learning and Development to create training materials and job aids. Key competencies: • Process Assessment • Cross-Functional Team Management • Metrics Development • Multi-Cultural Communication
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