Rochelle Ryan

Background

About Rochelle Ryan

6+ years of administrative experience in an office environment - Excellent skills in Microsoft Office 2007 Suite: Word, Excel, Power Point - Experience supporting a Marketing / Sales department - Post secondary education - Strong organizational skills with an ability to balance competing priorities - Exceptional level of attention to detail and excellent follow up skills - Ability to work independently with a proactive approach - Interpersonal skills to work with a wide range of individuals in situations that often require eliciting or sustaining cooperation and participation SKILLS Customer Service Strong Interpersonal Skills Receptionist Skills Filing Mailroom Clerk Excellent Listening Skills Handle Customer Complaints Flexible Excellent writing and verbal skills Research Excellent Keyboard Skills Clear and Concise oral communication Investigation Technical Issue Analysis Leadership Project Management Technical Support Answer Inquiries Navigate multiple Computer Systems/Programs Administration Customer Relations Data Entry Team Player Time Management Employee Relations General Office Duties Organization and Prioritization Microsoft Office Great Record Searching Skills Customer Support of Email Services (Desktop, MAC, iPhone & Android Mobile Devices and Tablets) Basic Knowledge of Google My Business SYSTEMS SalesForce Five9 YEXT JIRA Zendesk OpenSRS eNom Cisco Phone Systems Mono Solutions IT Service Management (ITSM) HIGHLIGHTS High Scoring Performance Review reports 3 years in a row Ranked one of the highest level agents in Productivity, Quality and Customer Service by management Trained more than 20 employees on syndication processes Received Performance Recognition from Sales, Customers/Clients and Executives