Rocio Serrano
Sr Director Customer Experience Operations at Celerity Fiber
Based in Cali, Colombia
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Seniority
Other
Department
Other
Location
Cali
Industry
Telecommunications
Company size
35
Contact information
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r•••••••@celerityfiber.com
Phone
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Background
About Rocio Serrano
Celerity Fiber relies on over two years of proven leadership in customer experience operations to enhance service delivery and streamline processes. By leveraging expertise in business and financial analysis, the team drives strategies that align with organizational goals and customer expectations. Previously, Concentrix and Ubiquity benefited from contributions to operational management, where account management and process optimization were at the forefront. Dedicated to fostering growth and collaboration, the focus remains on delivering measurable improvements in customer satisfaction and organizational efficiency.
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