Rod Perez

Background

About Rod Perez

I am highly experienced in providing outstanding leadership across multiple Operations teams. I am very approachable, calm under pressure and I am skilled at resolving problems while managing Business and Customer expectations. I am motivated to achieve great results and I understand how to deliver exceptional customer service. I bring a very positive attitude and a proven track record of managing successful teams across multiple functional areas. Most importantly I bring a strong understanding of how to evoke the best in people. I am looking for a role where I can grow with the organisation and utilise my leadership and mentoring skills to improve the business and my teams to provide outstanding customer service. Key Achievements - Managing a high performing team of Customer Relationship Managers across Australia and Manila, providing exceptional service for all Sales and Operational issues to TPG’s top Corporate, Wholesale and Government clients- Chairing Executive level meetings with customers to manage pre-sales and Operational issues- Implemented Major Incident Management, Problem Management and Change Management teams and processes for TPG Operations- Managed the technical restoration for critical Major Incidents for Optus during national emergency situations while providing accurate communications for National and International Executives, key Business stakeholders and Media Relations- Developed various strategies during Major Incidents to minimise customer impacts and improve the customer experience- Successfully implemented processes and structural changes to improve Incident, Change, Problem Management and Disaster Recovery practices- Worked with key stakeholders to build Change and Problem Management processes into Operations across multiple teams both in Australia and New Zealand- Outstanding people leader with proven experience in managing diverse groups.