Roderick Smith
Owner at Power-On, Type & Click
Based in Fort Washington, United States
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Seniority
C-Team
Department
General Business & Management
Location
Fort Washington
Industry
Information Technology and Services
Company size
—
Contact information
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r•••••••@p-otc.com
Phone
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Background
About Roderick Smith
Dedicated and 10+ year analyst experience. Possesses extensive experience coordinating customer service processes, supervising and managing call center representatives, developing and analyzing SQL data transactions, and Crystal Reports/SQL Reporting Services Report development. 10+ year Project Management experience. Support project and IT Service Management (ITSM) lifecycle from assessment to RFP/RFI through implementation and application retirement. Strong analytics and customer-support background gained from prior career as Customer Support Process Coordinator and Data Analyst. Self-motivated and able to initiate, build, and implement processes and procedures. Specialties: • Project Management • SQL Server Reporting Services (SSRS) • SQL Server Integration Services (SSIS) • Custom Reporting • Gathering Reporting Requirements • Working with Database Systems and various data sources • SQL query building and data extraction • VBScript • MUNIS • Kronos • Request For Proposal (RFP) Development
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