Rodney Garrison
Sr Manager, Tier Ii Application Support and Computer Operations at Charter Communications
Based in Charlotte, United States
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Seniority
Manager
Department
Information Technology
Location
Charlotte
Industry
Telecommunications
Company size
34K
Contact information
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r•••••••@spectrum.com
Phone
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Background
About Rodney Garrison
Highly motivated IT Sr Manager with success at overseeing people, processes, applications, services and vendors in medium to large corporate environments. Areas of Experience: • Spectrum Retail Store IT Support • IDM Support • NetIQ • Outlook • Tidal Enterprise Scheduler • Digital Phone Provisioning Issues End to End • SpectrumTV Platform Issues • MyAccount Services (Business and Residential) • Audit Compliance (External & Internal Control; PCI; SOX) • Enterprise Application and Service Support and Management • Budget Forecasting and Adherence • Ticketing Systems (Remedy, Issuetrak, ServiceDesk and ServiceNow) • Change Management • Computer Operations (Mainframe; Mid-Range and Distributed Systems) • Cross-team Leadership and Project Management • Help Desk/Support Desk Management • Incident Management • Procurement of Hardware, Services and Software • Vendor Management
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