Rodney Johns

Background

About Rodney Johns

INSURANCE CLAIMS/REPAIR PROFESSIONAL Caliber Collision September 2019 to May 2021 Raleigh NC Service Advisor Coordinated complicated repairs through delivery on luxury vehicles such as Audi, Range Rover and Porsche including accessing and interpreting repair procedures using Alldata, Autel Maxisys and erWin Audi. Handled repairs exclusively on Non-Drive standard autos with substantial structural, electrical and mechanical damage to engines, transmissions and suspension components within manufacturer specifications. Mini-City Autobody January 2017 to September 2019 Raleigh NC Location Manager Constant assessment of repair processes and equipment maintenance to ensure an efficient flow to maximize shop and technician profitability. Including capital improvements with upgrades to Car-O-Liner frame measuring system and welding equipment. Direct involvement with Direct Repair Coordinators for multiple insurance partners to ensure compliance with each companies Best Practices. Achieved high goals for KPI and CSI over 97% consistently with every insurance partner affiliated with location. Travelers Insurance May 2010 to March 2013 North Carolina Commercial/Auto Field Appraiser Progressive Insurance April 1998 to December 2009 Phoenix, AZ/ Charlotte, NC Commercial Property and Casualty Team Leader Promoted to Team Leader for overall claims quality and customer service results for team of up to seven Senior Field Adjusters. Total territory encompassed five states in Western US. Integral in performing quality assurance performance reviews to assist in the development of team members to meet or exceed targeted goals. Actively engaged in quarterly field assessments to provide direction and feedback to team members to consistently develop skill sets. Complex claims handling involvement with exposures regularly in excess of Assisted in achieving perfect file quality audit scores in the Charlotte NC branch for two consecutive years by personally producing perfect estimate accuracy scores during the same period.