Rodolfo Marre

Background

About Rodolfo Marre

I’m a Director of Operations / operations leader with 15+ years building and running high-performing supply chain, logistics, and service operations across eCommerce/tech, transportation, and CPG. I specialize in translating strategy into execution—operating rhythms, cross-functional governance, and process improvements that raise service performance, protect revenue, and improve customer outcomes.Most recently, I’ve led enterprise service operations and customer lifecycle execution—from contract handoff through onboarding, SLA performance, and billing resolution—improving onboarding speed by 45%. At Wayfair (CastleGate Forwarding), I led PMO governance and delivered initiatives that recovered multimillion-dollar revenue within six months, increased customer satisfaction by 5+ NPS points, and implemented a Salesforce-based CRM that improved sales efficiency by 15% through strong vendor management and negotiation.Earlier in my career at LATAM Cargo, I ran 24/7 cargo operations across a multi-hub network, leading a cross-functional team of 17 and coordinating 40+ stakeholders across countries to support ~$15M in weekly revenue—while maintaining compliance and operational continuity. I’ve also led S & OP and import/export operations in Latin America for a $250M+ annual business.I’m focused on Director of Operations roles where the mission is clear: scale execution, strengthen controls, and deliver measurable results across complex, multi-stakeholder environments.