Rodrigo David

Background

About Rodrigo David

17 years of experience in managing the areas of services, financial, continuous improvement and technology in a global company in the consumer goods segment; Conducting the digital transformation program in the sales area and implementing Customer Experience (Success) Centers held in several countries: Brazil, Mexico, Canada, Dominican Republic, Colombia and Belgium; Global program to boost the performance of commercial operations across international markets — Europe, Asia, and the United States. Implementation of the Command Center to monitor KPIs and providing business insights for improvement and customer satisfaction; Structuring of business areas, definition of scope, team, tool and governance of program management area; Leadership and global launch of e-commerce in 8 countries and promoting strategic workshops in US. Management of the continuous improvement program, achieving financial efficiency of U$50 million; Led Black Belts, and used analytics to increase productivity and engagement; Financial planning and control, Budget, operation cost monitoring; Responsible for planning, governance and visibility through project management tools and performance KPIs; Responsible for communication and capture of best practices (Workshops, TED Talks, Hackathon, quarterly results updates); Leadership of a team of 60 people in the global expansion of e-commerce.