Rodrigo Ibrahim
Customer Success Advisor at Titanhq
Based in Galway, Ireland
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Seniority
Staff
Department
Customer/Client Service
Location
Galway
Industry
IT Services and IT Consulting
Company size
119
Contact information
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r•••••••@titanhq.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Rodrigo Ibrahim
I'm a bilingual (EN/PT) Customer Success Manager with a passion for helping customers succeed through strong partnerships, data-driven strategies, and seamless product adoption. With experience managing MSP relationships across the EMEA region at TitanHQ, I’ve developed a solid track record in onboarding, retention, and customer growth. My approach blends strategic thinking with hands-on problem solving. I enjoy collaborating with cross-functional teams — from Product to Sales — to deliver real value and support customer goals throughout the lifecycle. I’ve worked extensively in the SaaS space, using tools like Salesforce, JIRA, and Confluence to monitor customer health and drive continuous improvement. I thrive in fast-paced, collaborative environments and love helping people — whether that’s customers, teammates, or partners — succeed and grow. Key Skills: Customer Success | SaaS | Strategic Account Management | Retention & Churn Reduction | Upsell & Expansion | Customer Health Monitoring | Salesforce CRM | Cross-Functional Collaboration | Portuguese & English Fluency
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