Rodrigo Rios
Engenheiro De Suporte Técnico at Akamai Technologies
Based in São Paulo, Brazil
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Seniority
Staff
Department
Information Technology
Location
São Paulo
Industry
Technology; Information and Internet
Company size
10K
Contact information
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r•••••••@akamai.com
Phone
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Background
About Rodrigo Rios
Seasoned Customer Support Engineer with 13+ years of expertise in broadband and video technologies, driving customer satisfaction by bridging the gap between customer needs and R&D innovation. Proven track record of delivering high-quality technical support and training to top MSOs in Latin America, with extensive experience in software qualification, regulatory certification, and technical troubleshooting. Collaborative approach to internal support, ensuring seamless alignment between customer requirements, product development, and sales teams during pre-sales and deployment phases.
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