Rodrigo Rodriguez
Technical i, IT Operations (Tcf) at Concentrix
Based in Laredo, United States
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Seniority
Staff
Department
Other
Location
Laredo
Industry
IT Services and IT Consulting
Company size
211K
Contact information
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r•••••••@concentrix.com
Phone
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Background
About Rodrigo Rodriguez
Bilingual IT Operations Specialist with 20+ years of experience supporting enterprise, healthcare, and financial environments. Skilled in troubleshooting desktops, laptops, networks, and applications in high-volume operations. Expertise in Windows 10/11, Active Directory, SCCM, Office 365, VPN, and ITSM tools such as ServiceNow. I’ve advanced from frontline IT support to leading a team as a Lead IT Operations Technician at UPS, where I supported 500+ end-users and streamlined support operations. Known for patience in coaching end-users, clear communication with non-technical audiences, and maintaining compliance with HIPAA, SOX, and enterprise standards.
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