Rodrigo Salgado

Background

About Rodrigo Salgado

A highly accomplished, resourceful, enthusiastic and results-driven Operational Account Manager with extensive experience in leading and optimising operations, always striving for high standards of service. Demonstrated experience in overseeing various facets of Client relationship management, performance enhancement, and operational efficiency across multiple offices, markets, industries, sectors and countries, while creating change. Proven track record of exceeding Key Performance Indicators (KPIs), driving successful Client onboarding initiatives and ensuring seamless day-to-day operations. Adept at fostering collaborative relationships within internal teams and external stakeholders to achieve organizacional goals and deliver exceptional Client satisfaction and Business success. Experience with both, B2B and B2C, large portfolios and key accounts, use of Project Management methodologies (Agile, Lean, Kanban, Six Sigma) to meet SLA, exceed KPI and achieve goals, creating added value to the business and stakeholders. Coaching and people management under pressured environment, empowering staff to have tools and ownership to perform at high standards through structured support, strong communication and inspirational leadership.