Rogel Moore

Background

About Rogel Moore

With a BA in political science and government from San Francisco Bay University, I have a strong background in research, analysis, and communication. These skills enable me to provide exceptional customer service and support to a diverse and loyal customer base at Warby Parker, where I have been working as a Customer Experience Advisor since June 2023. In this role, I respond to customer inquiries and requests via telephone, email, and chat, using Zendesk, Slack, and Outlook. I document, escalate, and resolve issues in a timely and courteous manner, and I follow up with customers to ensure their satisfaction. I have also contributed to increasing the user retention rate by 25% in the last quarter, thanks to my creative problem-solving skills and ability to learn new software and systems quickly. I am a team player and a leader, who can collaborate with others and take initiative when needed. I am looking for a challenging and rewarding position where I can apply my versatile experience and skills, and grow with a company that values customer service, creativity, and problem solving.