Roger Dawson

Background

About Roger Dawson

I have over 25 years experience leading teams, managing operating budgets, developing talent, integrating new technologies and providing exceptional service to both internal and external customers. I love what I do and I enjoy working as part of a team that achieves goals and business objectives.Throughout my career I have ascended from Manager to Director using a combination of analysis, customer relations and a personable approach to leadership and workforce management. I believe that this has played a role in my success as Manger, Director, Professional, and Leader.Here are a few of my career highlights:Management: Oversaw performance and development of direct reports and cross functional teamsLeadership: Created and implemented new systems integrations. Project Manager over system conversions and organizational change initiatives. Providing global leadership to Centers of Excellence teamsFinancial: Managed the operations budget for all global technical support teams totaling $18 million annuallyCustomer Relations: Performed problem resolution and account management duties for several clients and customer's increasing customer retention and business opportunitiesDevelopment: Provide guidance, leadership, and support to team members assisting with their professional and personal development strategies which creates a more engaged and stronger workforce