Roger Hed

Background

About Roger Hed

Possess over 20 years of experience as an IT leader in customer loyalty. Respected, ethical, and driven Business Analyst with extensive experience providing business solutions that enhance productivity, improve quality, and maximize revenue potential. Strong customer engagement expertise with all levels of the business including: Upper management, end users and technical support personnel. Core competencies include: Project management, relationship management, business development, team building, strategic planning, information technology, technical support, high level architecture, performance analysis, database management, problem solving skills, customer service, business requirement documentation, root cause analysis and attention to detail. PROFESSIONAL HIGHLIGHTS • Certified ScrumMaster® (CSM®), from Scrum Alliance® • Managed onsite installation, setup and post-implementation support in various worldwide locations, including airlines based in Australia, England, Germany, Ireland and Vietnam. • Additional skill sets include product/client development and management; strategic planning and execution; system implementation; integration and analysis; configuration, issue resolution and change management. • Client-focused technical specialist who guides, mentors and develops highly successful cross-functional teams in a fast-paced and fluid environment. • Dedicated, proactive thinker who is willing to go the extra mile to resolve client problems with dynamic, innovative solutions. • Talent Management for example passionate teacher and coach of procedures to increase productivity, quality and consistency and ensure delivery of the highest level of results.