Roger Henley
Medicaid Network Relations Manager at Aetna, A Cvs Health Company
Based in Henrico, United States
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Seniority
Other
Department
Other
Location
Henrico
Industry
Wellness and Fitness Services
Company size
41K
Contact information
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r•••••••@aetna.com
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Background
About Roger Henley
15+years of comprehensive customer service experience Extensive background in health insurance and managed care programs Experience with Provider relations, Provider outreach education, training and new provider orientation, credentialing, member benefits and claims payment methodologies Effective working knowledge and experience in multiple lines of business, Medicaid, ACA, and commercial insurance Working knowledge of UM policies, prior authorization requirements, and medical management practices Issue resolution experience with root-cause analysis, reporting, and tracking with documentation of findings/results for process enhancement. Always willing to go above and beyond the call of duty to enhance total customer / provider experience.
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