Roger J. Fredman

Background

About Roger J. Fredman

PROFESSIONAL BACKGROUND Lovisa Pty Ltd- Consulting - IT Global Service Delivery - Head of Technology - IT Global Service Delivery State of Victoria, Australia- County Court Victoria: Director - Court Technology - CenITex: Pgm Director / Client Relationship Exec – IT Service Mgmt & Customer Engagement Xerox / Affiliated Computer Services Professional Services (for Orange County, California)- Program Director, Account Executive & (Vendor) CIO Jefferson County (Denver) Colorado- IT Shared Services Director & CIO American Express Technologies- Consulting Engineer through Sr Director & AVP Desired Results Consulting (periodic consulting)- Program / Mgmt Consultant for Galileo Int'l, DirecTV, Policy Studies/Maximus [Gov't IT/BP Outsourcing], Browning Group Int'l [Emergenetics], Axis Technical Group, WillowTree Advisors, Outsource Technical PROFESSIONAL SUMMARY * IT, operations, business development and client relationship professional with 15 years senior mgmt and 17 years consulting-level IT liaison, customer advocacy and trusted adviser roles in 24x7 global environments * PPM (Project, Program & Portfolio Mgmt), process engineering and governance skills resulting in strong partnerships between IT, business groups, high-profile consultants and vendors * Solutions architect for designing and deploying new delivery models ranging from entirely new industries to reengineered process models, with heavy emphasis on multi-sourcing strategies * Experienced leading most aspects of IT (Development, QA, Ops, Service Desk, Network, Security, PMO), across mainframe, distributed, client-server and web-based eCommerce architectures * Certified in ITIL, project mgmt and compliance/audit/risk mgmt disciplines Specialties: CORE COMPETENCIES - Business-balanced IT Service Delivery - IT & Business Process Multisourcing - Partner Relationship Mgmt - Business Process (Re)engineering - Global Project, Program & Portfolio Mgmt - Strategic/Tactical Execution - Cultural/Organisational Change - Disciplines (ITIL, CMMi, Agile, Six Sigma)- Client/Framework Consulting - Gov’t IT / Healthcare Mgmt - Risk Mgmt / Audit