Roger James

Background

About Roger James

Roger James is a Senior Lead within the ServiceNow practice at Deloitte Canada, specializing in technology-enabled business and IT transformation. With extensive experience in IT Service Management, Customer Service Management, process engineering, and optimization, Roger has enabled digital transformation for multiple global corporations in technology, telecommunications, utilities, and financial service sectors. Roger is passionate about delivering quality solutions that drive expected business outcomes, simplifying complex problems, standardizing information into common entities, and providing understanding of data to be used as effective information. In addition to his expertise in data architecture, Roger has a strong background in systems architecture. He has successfully designed and implemented integrated solutions that align with business objectives and technical requirements. Roger's role often involves developing platform and integration solution architecture, managing product development, deployment, and sustainability, and defining master data entities for system interfacing. His ability to translate complex requirements into practical solutions has been instrumental in achieving project success. Roger builds team ethos by inspiring individuals to work together to provide quality solutions that all can be proud of.