Roger Lawrence

Background

About Roger Lawrence

Information technology professional with 9+ years of experience serving large high volume corporate environments. Skilled at providing IT hardware and software solutions for teams and individuals. Excellent at planning and coordinating site projects. I have extensive experience supporting end users and executives. My forte is seeing things from the user perspective, resolve issues quickly and explain the problem/solution in layman’s terms so they understand what happened and what they can do next time to prevent the problem from occurring (where applicable of course). I have also directly supported over users and am familiar using the ServiceNow call tracking system. I understand the importance of guiding a team and giving people room to be themselves to reach common goals. I’m also data-oriented and love to use my attention to detail with my knowledge to improve and maintain processes.