Roger Soares
Senior Customer Success Leader at Sprache&wissen
Based in Porto Alegre, Brazil
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Seniority
Manager
Department
Customer/Client Service
Location
Porto Alegre
Industry
Language Schools
Company size
37
Contact information
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r•••••••@spracheundwissen.com
Phone
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Background
About Roger Soares
I’m a leader who believes the future of business is built on human connection and data-driven strategy. My career is a journey from top-ranked B2B Sales to becoming the Senior Customer Success Manager who architected the entire post-sale division at Sprache & Wissen. My Mission: To transform Retention into Revenue Growth. I lead a robust team of specialists, focusing on optimizing the Client Lifecycle for Lifetime Value (LTV) and Churn Reduction. I design and implement Customer Journey Mapping, Onboarding playbooks, and Upsell & Cross-sell initiatives. My expertise is blending Customer Experience (CX) with operational excellence, leveraging CRM and NPS/CSAT data to deliver Proactive Partnership and measurable results. Let’s connect:)
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