Rohan Joshi

Background

About Rohan Joshi

With over 15 Years of IT experience, I am a self-motivated and organized IT support specialist at Rocket Software, a leading provider of enterprise software solutions. I have a strong work ethic, a positive attitude, and a team-work orientation, and I am committed to achieving the goals of my organization and delivering high-quality service to users across the globe. As an IT support specialist, I leverage my ITIL certification and my skills in Exchange admin, VMs, ILO, AD, Intune, and Jira Service Desk to troubleshoot and resolve technical issues, manage tickets, create and sync group mailboxes, automate onboarding and offboarding processes, and work on cross-domain migration projects. I also collaborate with peers and external teams to provide solutions in a timely manner and within specified SLAs. I enjoy learning new things and staying updated on the latest technologies and best practices in the IT field.