Rohan Sheth

Background

About Rohan Sheth

Strategic and results-driven Senior Business analyst and SME with a total of 14+ years’ experience in Business process management, solution designing, OSS/BSS, Next Gen BSS, Order management, Data analysis, client relations and new business development and transformation of BSS application. • IT professional with 14+ years of experience in telecom domain having 5 years of Client facing experience at Proximus in Belgium. • Worked on telecom transformation projects, including BSS Modernization, CRM migration and digital customer enhancement for Pega and Salesforce Platform. • Efficiency in B2C, B2P and B2B markets for FixedNet and Mobile domain. • Experience in Telecom Billing E2E process flows for Order to cash, usage rating, mediation, bill generation, payments, collections, adjustments, refunds and invoicing systems covering rating, charging • As a Business analyst, Defining and scoping the business areas of the organization, eliciting analyzing, and documenting the Business requirements, communicating to the appropriate stakeholders, identifying the right solution, and then validating the solution against requirements. • Gathering and documenting Business requirements, design E2E process flow, creating Functional required Documents, Epics, user stories and acceptance criteria, UML and BPM Diagram, Testing, and operational readiness for OSS/BSS Digital transformational project. • Provided overall support and guidance to the business process management team, on identifying, initiating, staffing, and defining continuous improvement initiatives to add customer and business value along with NFRs, Automations and Scripts. • Working as liaison among stakeholders, development teams, testing team to Facilitate, challenges and control the implementation of any initiative in production with Budgeting and Planning. • Modelled core Agile principles of collaboration, prioritization, team accountability and visibility; ensure consistent application of scrum methodologies across project. • Equipped with good communication skills and experience in various roles as SME, Scrum Master, Project Management in Telecom domain. • Analytical thinker with problem-solving skills to drive continuous improvement. Works cross-functionally to adapt and design systems to changing business needs.