Rohan Shinde

Background

About Rohan Shinde

With strong insight and the ability to execute skills, I have comprehensive experience in exercising Artificial Intelligence for correlation and recognition of the linkages around various events within the managed environment including architectural analysis, design, development, integration, documentation, and implementation of complex n-tier client/server, web applications. I am acknowledged as an Expert working with global leaders with large scale of operations including service desk transformation & automation. I have a proven record of handling Service ITSM Tools such as BMC-Remedy Action Request Software, Service Now, etc. for tracking incident tickets and raising new problem tickets and change request and implement overall ITIL compliant ITSMs. I have delivered breakthrough business results by delivering value to organizations by effective strategy planning, leading new initiatives and practicing metrics driven program management. Over my career span; I have exhibited understanding of maintaining mutually beneficial relationships, facilitates communications and coordinates activities with C-Level Leaders. I have been recognized as a dependable leader with exceptional knowledge in leading teams during the transformation lifecycle phase & guiding team members; enabling knowledge sharing among the team