Rohini Goyal

Background

About Rohini Goyal

I am a digital native and senior digital strategy executive with more than 10 years’ success defining and leading vision to deliver client-centric digital transformation solutions within financial services and banking. As an inspirational leader, I build and lead high performing multi-disciplinary digital and user experience design teams to deliver effective solutions that provide excellent customer experience (CX), while increasing customer acquisition and retention. I am a confident and articulate communicator who successfully leverages innovation and technology to develop new digital offerings and address changing customer expectations. I have a reputation for articulating business strategy and communicating through engaging storytelling, compelling vision and data. Areas of expertise include: Knowledge and expertise across all areas of banking, financial services & fintech - complex commercial and entrepreneurial operating environments Team leadership, coaching, mentoring - large cross-functional/multi-country teams Creative thinking to define & communicate innovative digital strategies to achieve digital disruption Understanding of emerging technologies Leadership of next-generation design of innovative digital applications, products and partnerships Ability to uncover business drivers/understand customer pain points Project & product management - solution design and development/business process improvements – from ideation & prototype to delivery Ability to work with all levels of stakeholders – acting as a conduit between business & technology Business process improvements through automation and simplification Mining intelligence to craft compelling & engaging content strategies/stories through data Outstanding stakeholder engagement & negotiation skills Extensive experience owning the digital elements of transformative business-wide projects Ability to work closely with senior management, C-level/Board executives, IT/technology and data/analytics groups, product managers, UX designers, marketing teams Practical marketing & pre-sales leadership expertise to support global business development/sales teams Previous strong technical background (web, mobile, social, digital) Thought leader presenting digitisation & automation strategy at international conferences