Rohit Batta

Background

About Rohit Batta

I am Experienced Marketing Manager with a Masters Degree from one of the most prestigious Institutions of India. The job objective is to be part of an organization dealing with customers at forefront with focus on acquisition and retention. I can help you with (but not limited) Customer Relationship Management- I have deep insights on how to acquire, nurture and retain customers throughout their buying journey with very high standards of satisfaction and what appropriate measures to be taken in case something goes wrong. I have been recognized and awarded many times on increasing and sustaining customer satisfaction scores. Adaptation of Digital Tools: My focus has always been on adapting technology to achieve the company objectives -Use of apps resulted in increasing of overall efficiency in lead generation, follow ups and closures -Encouraging customers to use tools like chatbots, VR showrooms and other platforms have transformed how customers deal with channel partners -Use of technology for financial products have resulted in lower defaults and high sales. Social Media marketing -I have handled social media accounts of various channel partners to help grow their online presence -My work begins precisely from a strategy that gradually promotes a product or service defining tactical measures and positioning of the company -SMM is a key to excel and we create ads and promotional material that helps us in getting an edge over the competitor My focus is always on-Acquiring and retaining customers over a long term period -Innovation to achieve growth in numbers -Use of technology to assist both the teams and the customers -Be Ethical under any situation