Rohit Kural

Background

About Rohit Kural

Oversees a company’s process of retrieving money owed to them or one of their clients.+ Manages the employees who collect the money.+ Handles complaints or difficult calls.+ Makes sure employees comply with company policies when contacting individuals and other companies to collect past due balances that they owe.+ Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.+ Keeps up with changes in state and federal laws governing debt collections and makes sure employees receive training on any changes in laws.+ Monitors call reports to make sure collectors are making enough phone contacts each day.+ Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.+ Tracks the rate of success of the entire process and continues to make adjustments when necessary.+ Establishes quality control standards and maintains and enforces them over time.+ Negotiates payment arrangements and follows up to make sure the payments are made.+ Researches and locates missing information that is needed for the staff to perform their jobs at optimum levels.+ Authorizes financial settlements with people who owe large debts.