Rohit Raman

Background

About Rohit Raman

Having experience of more than 10 years on eCommerce sales and post sales teams handling. Been handling the sales team since last 4 years. Key focus is achieving the sales target and coaching the defaulter to reach optimistic targets. Supervisor successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Utilize various coaching methodologies to coach the associates on customer service requirements. Monitor the contacts handled by the associates to checkcompliance. Responsible to do what was right in order to resolve customers' issue. Make decisions on productivity hours of associates or any matter that can impact the business. Worked closely with leaders and subject matter experts from other areas in the implementation of programs policies. Established issue specific performance improvement strategies. Conducted performance reviews with the front line.Pursued additional business opportunities & createdbusiness cases to pursue the same.Conduct line interviews for new hires along with their process training.