Rohit Rathore

Background

About Rohit Rathore

As a department manager at Supermarche, I oversee the daily operations, sales, and customer satisfaction of one of the largest and busiest sections of the store. I manage a team of 15 staff members, ensuring they deliver high-quality service and adhere to company standards and policies. I also collaborate with other managers and departments to optimize the store's performance and profitability. I have a strong background in retail, with over seven years of experience in various roles and segments of the industry. I started as a customer service team lead at Big Bazaar, where I handled complaints, inquiries, and customer feedback and trained and supervised new hires. I then moved to Naaya Retail, where I was promoted to store manager within six months, thanks to my leadership, communication, and negotiation skills. I was responsible for the overall management of the store, including inventory, budget, marketing, and staff development. I increased the store's revenue by 20% and customer retention by 25% during my tenure. I am currently pursuing a Master of Business Administration in International Business at PCTE Group of Institutes, Ludhiana, where I am learning the concepts and skills needed to operate in a global and diverse market. I am interested in exploring the opportunities and challenges that arise from cross-cultural and cross-border trade and commerce. I have completed a diploma in information technology and a certification in digital marketing, which have enhanced my technical and analytical abilities. I am eager to apply my knowledge and experience to a dynamic and innovative organization that values teamwork, customer service, and international business.