Rohit Shirke

Background

About Rohit Shirke

I am a dedicated and detail-oriented professional with over 3+ years of experience in Quality Analysis and Technical Support Engineering. My career has been driven by a passion for ensuring software quality and providing exceptional support to end-users. This dual expertise allows me to approach problems from both a technical and user-centric perspective, ensuring comprehensive and effective solutions. Quality Analyst: •In my role as a Quality Analyst, I excel in creating comprehensive test plans, designing detailed test cases, and executing them to ensure software meets the highest standards of quality. My experience spans various testing methodologies, including sanity, integration, regression, soak, and end-to-end user acceptance testing. These methods ensure that software not only functions correctly but also provides a seamless user experience. •A significant part of my role involves supporting the development team. I assist in creating testing environments, reproducing defects, and testing hot fixes and interim releases to ensure prompt issue resolution. Additionally, I have extensive experience in creating test cases and scenarios for defect tracking and reporting using X-Ray and JIRA. By coordinating with developers and cross-functional teams, I ensure high-risk defects are identified and addressed early, reducing potential impacts on the end product. Technical Support Engineer: •As a Technical Support Engineer, I serve as the primary technical contact for clients, providing both consultative and proactive/reactive support. My responsibilities include managing product updates, such as installations and upgrades on infrastructure and cloud platforms. I am skilled at troubleshooting and resolving complex technical and hardware issues, ensuring systems remain operational and serviceable after maintenance. •I schedule and perform upgrades for customer deployments, whether on standalone or virtualized (VMWare) servers. My technical expertise includes configuring Cisco IP Phones, 3cx softphones, and Cisco Jabber, as well as managing user modifications, additions, and deletions in CUCM. •My role often involves traveling across the country to provide demos, conduct proofs of concept (PoC), and deliver presentations, enhancing my ability to communicate technical concepts effectively to diverse audiences. Additionally, I manage a knowledge base using Confluence, ensuring that clients and team members have access to up-to-date technical information and solutions.