Rohith Jayaram

Background

About Rohith Jayaram

As an accomplished Operations Professional, I possess extensive experience in overseeing employee onboarding, ensuring regulatory compliance, and facilitating seamless integration processes. Throughout my career, I have demonstrated a strong ability to craft scalable processes, minimize operational burdens through strategic automation, and maintain exceptional attention to detail. My passion for process optimization and cross-functional collaboration has enabled me to drive scalable growth and enhance operational efficiency across multiple organizations. In my current role as a Customer Support Specialist at Diligent, I resolve over 20 customer tickets daily, consistently sustaining a 98% customer satisfaction rating and achieving a 95% first-day closure rate on inquiries. Leveraging my product expertise, I collaborate with technical and product teams to provide rapid, same-day issue resolutions—ensuring clients experience swift and effective support. My contributions have been recognized internally, including acknowledgment from the Support Vertical Vice President, reflecting my empathy, patience, and skill in deescalating high-stress situations. Previously, as a Program Management Lead at HeyCoach, I spearheaded initiatives that streamlined processes, reduced email closure times, and improved learner onboarding efficiency by fostering collaboration across departments. At Wizklub Learning, I managed daily deliveries, optimized costs, ensured timely certificate distribution, and enhanced payroll and issue resolution efficiency. My earlier positions at Whitehat Jr and StarTek helped me develop robust skills in customer support, operations management, and stakeholder engagement—achieving significant milestones in ticket closure rates and customer satisfaction. My core competencies include Operations Management, Regulatory Compliance, Customer Success, Project Management, Data Analysis, Stakeholder Engagement, and Cross-functional Team Leadership. I hold a Bachelor of Engineering in Computer Science and certifications in Business Intelligence using Power BI, equipping me with a strong technical foundation. As I continue my career journey, I am dedicated to driving continuous improvement, fostering innovation, and delivering measurable results. I thrive in dynamic environments where I can leverage my skills to overcome challenges and drive organizational success.