Rohith Kumar

Background

About Rohith Kumar

In the ever-evolving world of IT infrastructure and project management, I’ve spent over a decade diving into the intricacies of change and problem management. My journey kicked off at Cognizant as a Technical Lead where I discovered my knack for turning chaos into order. There’s something incredibly rewarding about streamlining processes or implementing new systems that not only improve efficiency but also enhance the overall experience for clients. Currently at HCLTech as a Change Project Manager since May 2022, I’ve had the privilege of leading impactful change initiatives that have resulted in a remarkable 30% improvement in service delivery efficiency. It’s amazing to see how these changes can transform not just workflows but also client satisfaction levels. Before this role, I was at Terrabit Consulting where I achieved similar results—another 30% boost in process efficiency while reducing incident resolution times significantly. My time at Cognizant was foundational; over seven years there allowed me to hone my leadership skills and embrace best practices through the adoption of ITIL frameworks. I led teams that tackled complex incidents head-on and ensured smooth releases across various banking projects. This experience taught me the importance of collaboration and communication in driving successful outcomes. Outside of work, I’m passionate about technology trends and enjoy sharing insights with peers—whether it’s through informal meetups or online forums. I believe that staying connected with others in the industry not only helps me grow but also allows me to contribute back to the community. If you’re interested in discussing change management strategies or want to connect over our shared interests in IT infrastructure, feel free to reach out via email at rohithkumarvivi@gmail.com Skills: Project Management | Change Management | ITIL Practices | Incident Management | Process Improvement | Service Delivery Efficiency