Rola Harb

Trainer and Quality Analyst at Concentrix

Based in Amman, Jordan

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Seniority

Staff

Department

Education

Location

Amman

Industry

IT Services and IT Consulting

Company size

226K

Contact information

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Email

1 credit

r•••••••@concentrix.com

Phone

5 credits

+962 ••• •••• ••••

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Background

About Rola Harb

I’m a results-driven Trainer and Quality Analyst with over 2 years of experience in the customer service industry. I specialize in training delivery, performance coaching, and quality assurance, using data-driven insights to boost service excellence and customer satisfaction. My strengths lie in agent development, task monitoring, and implementing quality frameworks that enhance both individual performance and team effectiveness. I’m passionate about helping people grow—whether through engaging onboarding experiences or targeted coaching based on QA insights. I’ve contributed to process improvements and collaborated closely with operations to align training and quality with business outcomes. I’m always eager to connect with professionals who value learning, development, and continuous improvement.

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Rola Harb Email & Phone Number @ Concentrix | Kipplo Discover