Romain Bieri
Customer Support Specialist at Hubspot
Based in Galway, Ireland
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Seniority
Staff
Department
Customer/Client Service
Location
Galway
Industry
Software Development
Company size
12K
Contact information
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r•••••••@hubspot.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Romain Bieri
First point of contact for all stakeholders cross-departments including game studio teams - Invent and take on projects they feel are needed or useful for the team, the game and the business - Lead testing procedures - Handle all VIP contacts and escalations - Queue management and assignment - Process review and emergency adjustments - Discover and experiment workarounds before approval - Work closely with all stakeholders and handle any task they require or direct them to the team who can - Keep all stakeholders updated with relevant information and ensure known issues are communicated to the team - Provide feedback on opportunities around case handling and perform quality audits - Translate official messaging for social media, forums and website when required - Work on internal knowledge base - Collaborate with different teams to improve the player experience and security - Part of Buddy Program, assisting new hires to discover the company, organize lunches with people from the same language team - Helping on the recruitment process, passing tests and assessments over the phone and by chat, in order to check French language level - Fire warden on duty
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