Romain Carel

Background

About Romain Carel

From the rugby fields of France to high-end chauffeur service in Sydney, to construction sites across Australia and now stepping into the world of IT, my journey has been diverse, driven by adaptability, resilience, and a strong desire to grow. I began my professional life as a rugby player in the South of France, where I learned discipline, teamwork, and how to stay calm under pressure. After moving to Australia, I worked as a chauffeur for a billionaire and celebrity client at The Star Casino in Sydney. This role required confidentiality, sharp presentation, punctuality, and excellent interpersonal skills. From there, I moved into the construction industry, where I spent 8 years mastering formwork, steel fixing, concrete finishing, and operating heavy machinery. I built not only physical structures, but a strong work ethic, attention to detail, problem-solving skills, and a solid foundation in communication and teamwork. But after an injury in December and the birth of my second child, I realised it was time for a change. My body was saying "STOP," and I knew I needed to build a more sustainable future for myself and my family. That's why I've leapt into IT, a field I've always been passionate about. I'm currently a Customer Service Consultant in IT, where I: Handle phone-based support and learn best practices in customer service. Open and dispatch tickets via ConnectWise. Train in Nilear, ticket triage, and basic IT troubleshooting. Work toward resolving issues through automation and mentoring from my L1 leader. Study toward certifications in Microsoft, CompTIA A+, and Certificate IV in IT (Networking) This is more than a career move, it's a second chance to follow my passion and create stability for my family. I'm committed to becoming a Help Desk Level 1 technician and growing into roles in Networking and Cybersecurity.