Romario Silva
Card Disputes Operations Team Lead at Wise
Based in Budapest, Hungary
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Seniority
Manager
Department
Operations
Location
Budapest
Industry
Financial Services
Company size
9.6K
Contact information
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r•••••••@wise.com
Phone
5 credits+36 ••• •••• ••••
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Background
About Romario Silva
Results-driven professional with extensive experience in card dispute resolution, operational management, and team leadership. Adept at overseeing operations, optimising processes, and driving strategic initiatives that enhance efficiency, compliance, and customer satisfaction. Skilled in leveraging data-driven insights to improve performance, automate workflows, and mitigate fraud risks. As a Team Lead, I have successfully managed high-performing teams, ensuring seamless operations and adherence to Visa, Mastercard, and regulatory standards. My expertise lies in deep-dive investigations, operational planning, and cross-functional collaboration with developers, product managers, and IT teams to implement innovative system improvements. Passionate about fostering team growth and aligning operational goals with broader organizational objectives, I excel in delivering impactful results in dynamic, fast-paced environments.
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